Complaint Handling Procedure

At 5 Rings Energy we always strive to put our customers first and will always look at ways to improve our service. If you should wish to raise a complaint, please follow the below steps. Any complaints will always be treated with courtesy and respect.

Step 1
Should you wish to raise a complaint, please get in touch with us using one of the contact methods below. Please include as much information as possible to assist with a resolution.

• Telephone – 0333 222 444 3
• Email – quotes@5ringsenergy.co.uk
• Post – Amelia House, Crescent Road, Worthing, West Sussex, BN11 1QR

Step 2
We will acknowledge your complaint within 2 working days and where possible we will try to resolve it within 10 working days.

Step 3
If your complaint remains unresolved or you are not satisfied with how we have dealt with your complaint, you can request we review the complaint, after 5 working days we will respond advising the final resolution.

Step 4

Whilst we very much hope this step is not required, if after the previous steps you remain unsatisfied, at 8 weeks all Micro business customers have the option to contact the Energy Ombudsman, which is a free impartial service.

The energy ombudsman can be contacted as follows,

Telephone – 0330 440 1624

Email – enquiry@ombudsman-services.org

Post – Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

To request a copy of our Complaints Handling Procedure by email or post, please contact us on 0333 222 444 3 or send an email to quotes@5ringsenergy.co.uk